Stop finding out about churn in the exit survey
By the time a customer fills out the exit survey, the decision is already made. Renewharbor gives CS teams the signals that appear 2–3 weeks earlier — the login gap, the unclosed ticket, the failed card — while there's still time to call.
Churn you find out about in the exit survey
The signals were there — an account that stopped logging in three weeks before renewal, a support ticket no one closed, a failed billing attempt that sat unresolved. The problem was not that the data didn't exist. The problem was that no system assembled it into a daily queue with enough lead time to do something about it.
Renewharbor is not a health scoring platform. It does not replace your CSM's judgment. It tells your team which accounts have specific, observable signals today — and what to do about them before the renewal invoice runs.
Login gap + ticket age = accounts that need a call today
Login gap → call today
An account that has not logged in for 14+ days is not necessarily lost — it may just be disengaged. Renewharbor surfaces these accounts before the invoice goes out so your CSM can do a check-in call rather than a retention call. The difference is the lead time.
Unclosed ticket → close it first
A support ticket older than 14 days with no resolution, sitting open 30 days before renewal, is a measurable churn risk. CS gets the signal with enough time to resolve the issue before the renewal conversation.
From signal to playbook in one queue
Each at-risk row shows the account, ARR, days to renewal, signals triggered, and a recommended action: Call today / Close ticket / Update billing. CS works from one prioritized list — not three tools and a spreadsheet — with recommended actions that match the signal type.
Slack alerts — catch signals same day
Growth tier includes Slack notifications. Your CS channel sees the login gap the moment it crosses the threshold — not the next morning. Two days faster means two more days to save the account.
From signal to call in 48 hours
Signal fires
Renewharbor detects a login gap, card decline, or unclosed ticket crossing the threshold. Slack alert fires (Growth tier) or appears in next morning's queue.
CS reviews queue
CS lead opens the at-risk queue (or Slack), sees the account with signal details, ARR, and renewal date. Decides: call now, close ticket, or schedule for tomorrow.
Act within 48 hours
CS makes the call. Often a short check-in. The customer learns someone noticed. You learn if there's a real problem. Either way, you're not reading about it in the post-mortem.