Catch the account that's about to leave
Three signals appear in the weeks before a B2B SaaS account churns: the login that stopped, the card that failed, the support ticket no one closed. Renewharbor assembles them into a daily queue while the renewal window is still open.
Three behaviors that precede almost every B2B SaaS churn
Each signal appears 1–4 weeks before the renewal decision. Most teams see the data but have no system that connects it to a renewal date and puts it in front of the right person in time.
Account hasn't logged in
An account that stops logging in 14–21 days before renewal is a measurable churn signal. We surface it while the renewal invoice is still pending — not after it bounces.
Billing attempt failed
A hard or soft card decline before renewal is not a billing department problem — it is a forecasting gap. Renewharbor attaches the account's ARR and renewal date the moment the charge fails, so CS and finance see it together.
Support ticket unresolved
An open ticket older than 14 days, sitting unresolved when the renewal window opens, correlates with non-renewal. We surface it alongside the days-to-renewal count so CS resolves the issue before the conversation turns into a cancellation.
Three steps from data to action
Setup takes 15 minutes. The daily signal queue ships by morning.
Connect your stack
Connect your billing platform and CRM in 15 minutes. Stripe, Chargebee, Salesforce, HubSpot — we read your data, you stay in control.
Set signal thresholds
Set signal thresholds per account tier. What counts as a login gap for your $50K ARR accounts may differ from your $5K ones.
Act on your queue
Act on your daily at-risk queue before renewal. Every morning, your team sees exactly which accounts need a call today — and why.
Your renewal queue, not a spreadsheet
Every morning, your CS and finance team opens a prioritized list of accounts at renewal risk — with the specific signals that triggered the alert and the recommended next action.
See your queue| Account | ARR | Renewal | Signals | Action |
|---|---|---|---|---|
|
KR
Kartova
|
$18,400 | 7 days | Login Card | Call today |
|
SP
Splendflo
|
$9,200 | 14 days | Ticket | Close ticket |
|
VN
Velonode
|
$24,600 | 22 days | Login | Check in |
|
AM
Arcmint
|
$6,800 | 30 days | Card | Update billing |
|
TH
Threnix
|
$14,100 | 5 days | Login Ticket | Priority call |
Finance sees ARR at risk. CS sees accounts to call.
A failed card on a $22K ARR account means something different to a VP Finance building a weekly risk brief than it does to a CSM deciding who to call Monday morning. Renewharbor surfaces the same signal with the right framing for each team.
See ARR at risk before the month closes
A failed card on a $24K ARR account 12 days before renewal is not a billing department issue — it is a gap in your MRR forecast. Renewharbor puts total ARR at risk in front of finance before the invoice runs.
- Card decline + renewal date = ARR at risk with a number attached
- Monday morning risk briefing: total at-risk ARR by signal type and tier
- Read-only connection to Stripe and Chargebee — no changes to billing ops
Work accounts before the renewal invoice goes out
A login gap 21 days before renewal calls for a different playbook than an unresolved ticket at 30 days out. Renewharbor tells your CSMs which accounts need what action — and in which order — before the invoice fires.
- Login gap + ticket age = prioritized call list, not a spreadsheet
- Recommended action per row: call today / close ticket / update billing
- Slack alerts when a new signal crosses the threshold — same day, not next morning
The churn they didn't find in the post-mortem
"We went from finding out about churns in the post-mortem to catching them two weeks out. The login signal alone paid for itself."
"Renewharbor plugged into our billing stack in an afternoon. Our finance team now sees the renewal risk list every Monday morning."
"That unclosed ticket signal is embarrassingly obvious in hindsight. We never had a system to surface it at renewal time."