From first connect to first signal queue: under an hour
Renewharbor reads your billing data, watches your CRM activity, and surfaces accounts at renewal risk in a prioritized daily queue. The three signals — login gap, card decline, unclosed ticket — are configured in minutes and recalibrated per ARR tier. No data pipelines. No analyst required.
Connect your billing and CRM in 15 minutes
Renewharbor connects directly to your billing platform (Stripe, Chargebee, or Recurly) and your CRM (Salesforce or HubSpot) using OAuth — no API keys to manage manually, no data exports to schedule.
We read subscription status, renewal dates, payment history, and last login timestamp. You control which accounts we track. You can revoke access at any time.
Signal thresholds — Growth tier example
Set signal thresholds per account tier
What counts as a login gap for your $24K ARR enterprise customer is different from your $1,200 ARR SMB customer. A 7-day no-login on a paying enterprise account is a red flag. The same pattern on an SMB trial account might be noise.
Renewharbor lets you configure signal thresholds per ARR tier, account segment, or plan level. You define what "at risk" looks like for each segment — we apply it consistently across your entire account book.
Act on your daily at-risk queue before renewal
Every morning, Renewharbor sends your team a prioritized queue of accounts that have fired one or more churn signals. Each row shows the account name, ARR, days to renewal, which signals triggered, and the recommended first action (call today / close ticket / update billing).
With Slack notifications (Growth tier), signals fire as they happen — not just in the morning digest. Your CS team sees an at-risk account the moment the signal appears, not the next day.
Morning summary of at-risk accounts, ranked by urgency and ARR at stake. Arrives before your team's standup.
Signal fires the moment we detect it. Your team sees Kartova's login gap the same afternoon it happens — not tomorrow.
All upcoming renewals plotted on a timeline with signal indicators. See the next 60 days of at-risk renewals at a glance.
Data handling and security
Renewharbor reads your billing and CRM data via authorized OAuth connections. We store signal metadata — account IDs, signal timestamps, renewal dates, and ARR values — not full payment records, cardholder data, or personal contact information beyond account name and ID.
We do not store raw CRM contact records, email addresses, or payment method details. Data in transit is encrypted with TLS 1.2 or higher. Data at rest is encrypted. OAuth scopes are read-only and scoped to the minimum fields required for signal detection. We do not sell or share your account data with third parties.
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